Privacy Policy

Relevant Legislation
Our business and internal computer systems, including this website, have been designed to comply with the following national and international legislation’s with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

Our website’s compliance with the above legislation’s means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries.

If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation, you should contact us.

Information Collected and Usage
Proactive Click is the sole owner of the information that is collected on this website.

We do not sell or share this information to others in ways different from what is disclosed in this statement.

Proactive Click collects information from our users at several different points on our website.

Any information requested using enquiry forms is the use of Proactive Click only.

Information recorded is used for Proactive Click to be able to interact with our clients, and potential clients, in terms of raising quotes and invoices.

Like most websites, our website uses Google Analytics to track user interactions and we use this data to determine the number of people using our website. This information is tracked as part of the process to better understand how visitors find and use our web pages.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you specifically to us.

Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Contact forms and Email links
Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors.

All data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Outgoing External Links
This website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites.

What personal information do we collect?

We ask for your personal information when you make an enquiry, register, sign up for promotions, offers or competitions, or to receive news. Depending on which of these services you use, we may collect:

– your name and contact information including postal address, e-mail address and telephone number, even if you do not directly enquire for services;
– details you provide when you contact us or make enquiries either generally or about any services you have with us;
– details of your visits to the website and the resources that you access;
– information you provide if you report a problem with our website;

Even if you do not use these services, or for example, do not proceed with our services, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what services you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy.

What we do with the personal information we collect?

Depending on how you engage with us, we may use your information:

– to facilitate your use of this website and the services available through it;
– for internal accounting and regulatory purposes;
– for statistical analysis to assess our business performance and to improve our products and services;

You do not have to participate in these if you do not wish.

Who do we share it with?

Proactive Click Limited may also disclose your personal information:

– if we use authorised service providers to perform certain services on our behalf, for example this might include reviews, direct marketing programme and for online payment services. We do not – permit our service providers to share or to use such information for any other purpose and they are under strict obligations to keep your information secure;
– Trusted third party suppliers providing relevant products and services related to your Proactive Click Limited purchases to the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect SEO Silly, its business, staff and customers; and to prospective or actual buyers in the event that Proactive Click Limited sells any of its business or assets so help ensure continuity of your customer relationship.
Keeping You Informed

We may from time to time contact or update you about products, services or offers that may be relevant to you. This may include delivery, reviews, lists and extended warranties, and other products and services related to your Proactive Click Limited services, some of which are provided by SEO Silly and some by our trusted partners to whom we may pass on your details.

They or we may contact you about these by telephone, mail, email and SMS, using the contact details you provide and update us with, which we obtain or update with you in our dealings, or which we obtain or update from external sources. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.
If you don’t want to be contacted by post or telephone you can email us at hello@proactiveclick.co.uk

If you don’t want to be contacted by email, please unsubscribe from the Proactive Click Limited marketing emails that contain an easy means for you to unsubscribe.

Please note that Proactive Click Limited would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.

Security and Storage
Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, Proactive Click Limited cannot guarantee the security of any information you provide online.